招聘人数： 2 人
年齡要求： 18 - 30 岁
iv. key result area主要工作范畴
1. ute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
2. engage in food and beverage service delivery as per the predetermined standards and sequence.
3. have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
4. ensure that guests’ expectations are met or exceeded by providing an efficient, friendly and attentive service.
5. liaise with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
6. collect and deliver laundry according to hotel procedure.
7. check and collect supplies from the stores according to hotel procedure.
8. maximize revenue in the outlet by implementing up selling procedures.
9. help maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
10. help maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
11. handle customer complaints if possible, or report them to supervisors.
1. contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
2. performs any additional duties as directed by the superiors. hotel management reserves rights to transfer or assign you to any department or positions needed.
3. makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
4. is fully conversant with all health and safety, fire and emergency procedures.
5. maintains a high standard of personal hygiene, dress, uniform, and body language.
6. is polite and professional in any situation where the image or reputation of the hotel is represented.
7. attends meetings and training as required by the superiors.
8. ensure that all activities are carried out honestly, ethically and within the parameters of law.诚实守信、遵纪守法。
9. interact with guests actively soliciting feedback.